Privacy Policy

At Francis Dental, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, https://www.francisdentalaz.com/, contact our office, or use our online services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or contacting our office.

This information may include:

• Full name
• Email address
• Phone number
• Appointment requests and scheduling preferences
• Information submitted through contact forms
• General questions or inquiries
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Referring websites
• General geographic location
• Website usage and interaction data

We collect this information to improve our website, respond to inquiries, and provide a better experience for our patients and visitors.

How We Use Your Information

Francis Dental may use the information collected through our website to:

• Respond to questions and inquiries
• Schedule, confirm, or manage appointments
• Communicate about requested dental services
• Provide information about our practice and services
• Improve website functionality and user experience
• Maintain the security of our website
• Comply with applicable legal and regulatory requirements
• Send promotional communications when permitted by law and applicable consent requirements

We do not sell your personal information.

Protected Health Information (PHI)

Francis Dental understands the importance of protecting patient health information.

Certain patient information may be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Our handling of protected health information is governed by applicable healthcare privacy requirements and our separate Notice of Privacy Practices.

Our website contact forms are intended for general inquiries and appointment requests.

Please do not submit sensitive medical information, Social Security numbers, detailed treatment histories, or other protected health information through general website contact forms.

For questions involving confidential medical or dental information, please contact our office directly at (623) 594-0566.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and evaluate website performance.

These technologies may collect information such as:

• Browser and device details
• Pages visited
• Time spent on individual pages
• Website navigation patterns
• General visitor preferences

We may use third-party analytics or advertising services that collect information through cookies, pixels, or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We do not intend for website analytics or advertising tools to collect protected health information.

Sharing Your Information

Francis Dental does not sell or rent personal information to third parties.

We may share information with trusted service providers when reasonably necessary to operate our website, manage appointments, communicate with patients, or provide requested services.

These providers may include:

• Website hosting and maintenance providers
• Appointment scheduling platforms
• Communication service providers
• Website analytics providers
• Technology and security vendors

We may also disclose information when required by law, legal process, or applicable regulatory obligations.

Where required, we use appropriate contractual and security safeguards when working with service providers that handle protected health information.

Email and Text Message Communications

If you provide your phone number or email address, Francis Dental may use that information to respond to your inquiries and communicate regarding appointments or services you request.

Depending on your preferences and applicable consent requirements, communications may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Responses to questions
• Office announcements
• Promotional messages, when you have provided any required consent

Text Messaging Consent

If you separately opt in to receive text messages from Francis Dental, you may receive messages related to the specific communication program you agreed to.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our office at (623) 594-0566.

Consent to receive marketing text messages is not a condition of purchasing dental services.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors providing support services, such as customer service or messaging delivery, is permitted only as necessary to provide those services and subject to applicable privacy protections.

Text messaging opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.

Third-Party Websites and Services

Our website may contain links to external websites, online scheduling systems, financing providers, social media platforms, or other third-party services.

These websites operate independently and may have their own privacy policies and terms of use.

Francis Dental is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policies of any external services they use.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of transmitting information over the internet or storing electronic data is completely secure.

While we work to protect information submitted through our website, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, comply with applicable laws, or resolve disputes.

Patient records and protected health information may be subject to separate legal and regulatory retention requirements.

Children’s Privacy

Our website is intended for individuals seeking information about dental services, including parents and guardians seeking care for children.

We do not knowingly collect personal information directly from children under the age of 13 through our website without appropriate parental consent.

If you believe a child has submitted personal information without authorization, please contact our office.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to:

• Request information about personal data we maintain
• Request corrections to inaccurate information
• Ask questions about how your information is used
• Request deletion of certain information, where legally permitted
• Opt out of promotional communications

Some information may need to be retained to comply with healthcare, legal, or regulatory obligations.

Requests involving protected health information may be governed by our Notice of Privacy Practices.

Changes to This Privacy Policy

Francis Dental may update this Privacy Policy periodically to reflect changes in our services, website practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Francis Dental

960 S Sarival Ave, Suite 120
Goodyear, AZ 85338

Phone: (623) 594-0566
Email: [email protected]
Website: https://www.francisdentalaz.com/